Privacy Policy

1. About This Policy

Ace Velocity is a brand operated by Avanza Digital, a registered sole proprietorship in Singapore. This policy describes our general privacy practices for information collected through our website and related online activities.

Business address: 60 Paya Lebar Road, #06-28, Singapore 409051.

Privacy enquiries: Please contact us through the Ace Velocity Helpdesk.

2. Information We Collect

The information we collect depends on how you interact with Ace Velocity. It may include:

• Information you provide: your name, email address, and other details submitted through forms, subscriptions, surveys, support requests, or other communications.
• Technical information: IP address, browser type, device information, operating system, referring pages, pages visited, date and time of visits, and related diagnostic or security data.
• Usage and interaction information: how visitors navigate pages, use tools, interact with content, respond to campaigns, or click links.
• Email subscription information: subscription preferences, delivery status, and, where enabled by the email platform, email engagement such as opens and clicks.
• Marketing and advertising information: cookie identifiers, advertising identifiers, campaign interactions, and attribution information collected through analytics and advertising technologies where enabled.
• Transaction and referral information: information associated with a purchase, referral, or affiliate link. Payment information may be collected and handled by the relevant payment provider.

3. How We Use Information

We may use information to:

• operate, maintain, and improve our website, digital tools, and resources;
• provide requested content, subscriptions, services, and support;
• respond to enquiries and communicate with visitors;
• send newsletters or marketing communications in accordance with applicable requirements and your preferences;
• understand website traffic, usage patterns, and campaign performance;
• measure advertising effectiveness and, where enabled and permitted, support advertising and retargeting;
• detect fraud, abuse, security incidents, or technical problems;
• administer purchases, referrals, and affiliate relationships; and
• comply with applicable laws and protect our rights and the security of our services.

4. Log Files and Analytics

Our website and service providers may use log files and analytics tools to record technical and usage information, such as IP addresses, browser types, internet service providers, referring or exit pages, timestamps, and interactions with pages. This information may be used to analyse trends, administer and secure the website, understand visitor behaviour, and improve performance.

Ace Velocity uses Google Analytics. The information collected depends on the configuration of the service and the consent choices or settings applicable to the visitor.

5. Cookies, Pixels, and Similar Technologies

Our website may use cookies, pixels, web beacons, scripts, and similar technologies. These technologies can help website features function, remember preferences, understand how visitors use the site, measure marketing campaigns, and support advertising or retargeting.

We use a cookie-consent banner. Where consent is required, non-essential analytics and advertising technologies should operate only after the visitor has given the relevant consent. Visitors can use the available cookie controls to manage their choices. Browser settings may also allow you to block or delete cookies, though some website features may not function as intended.

The specific cookies and technologies used can vary depending on the page, features, and third-party services enabled.

6. Advertising and Social Media Technologies

Ace Velocity uses Meta Pixel (Facebook/Instagram) and Google Ads or other advertising networks for purposes such as measuring campaign performance, understanding interactions with our website, and, where enabled, showing relevant advertising or retargeting ads.

These services may collect or receive information about browser or device activity, page visits, interactions, IP address, and online identifiers, subject to the technologies enabled and the visitor's consent choices where required. Third-party providers may process information under their own privacy policies and terms.

You can review the privacy information provided by Google and Meta.

7. Email Subscriptions and Communications

We use Systeme.io to support forms, email subscriptions, and marketing communications. If you subscribe to our emails, we use the information you provide to send the communications described at sign-up and manage your subscription.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message. You can also send a request through the Ace Velocity Helpdesk. Even after you unsubscribe, we may retain limited information where reasonably necessary to record and respect your preference or meet legal obligations.

8. Systeme.io and Other Service Providers

We use Systeme.io for website forms, landing pages, sales pages, and email marketing. We may also work with third-party providers that support analytics, advertising, payment processing, affiliate tracking, website security, hosting, or customer support.

These providers may process information to provide their services, subject to the arrangements and terms that apply to them. The information shared depends on the feature or service you use.

9. Affiliate Links, Third-Party Websites, and Payments

Some pages may include affiliate links. If you click an affiliate link, the destination website or affiliate network may use cookies or similar technologies to identify the referral or attribute a purchase. The third party's own privacy policy applies to its handling of your information.

Our website may also link to third-party products, tools, or websites. We do not control their privacy practices, content, or security. Please review their privacy policies before submitting information to them.

If you make a purchase, transaction information may be handled by the relevant seller, marketplace, or payment processor. The information collected and stored depends on the payment method and provider.

10. How We Share Information

We may share information with service providers that help operate our website, email marketing, analytics, advertising, affiliate tracking, payment processing, security, or support services. We may also disclose information where required by law, to respond to lawful requests, to protect our rights or users, or to address fraud and security issues.

We do not describe every third-party provider as acting in the same capacity: a provider's role depends on the service it supplies and how it processes the information.

11. Data Security and Retention

We use reasonable measures designed to protect information from unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information can be guaranteed to be completely secure.

We retain information for as long as reasonably needed for the purposes described in this policy, including providing services, managing subscriptions, maintaining business records, resolving disputes, and meeting legal obligations. Retention periods depend on the type of information and the reason it was collected.

12. International Processing

Avanza Digital operates in Singapore. Some of our service providers may process information in Singapore or other countries. This means information may be transferred to or accessed from countries other than the country where you are located. The protections that apply to such information depend on the circumstances and applicable law.

13. Children's Information

Ace Velocity does not knowingly seek to collect personal information from children where such collection would be unlawful. If you believe a child has provided personal information to us inappropriately, please contact us through the Ace Velocity Helpdesk. We will review the concern and take appropriate steps.

14. Your Choices and Privacy Requests

You can unsubscribe from marketing emails using the unsubscribe link in an email, manage cookies through the available consent controls, and adjust browser settings to manage certain cookies. Depending on the laws applicable to you, you may also have rights relating to your personal information.

For privacy questions or requests, contact us through the Ace Velocity Helpdesk. We may need to verify your identity before acting on a request and will handle it in accordance with applicable law.

15. Online Privacy Policy Only

This Privacy Policy applies to information collected through the Ace Velocity website and related online activities described here. It does not automatically apply to information collected offline or through a separate service that has its own privacy notice.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, data practices, or applicable requirements. The revised policy will be posted on this page. We encourage visitors to review it periodically.

17. Contact Us

For questions about this Privacy Policy or our handling of information, please contact Avanza Digital through the Ace Velocity Helpdesk.

Avanza Digital
Operating the Ace Velocity brand
60 Paya Lebar Road
#06-28, Singapore 409051